Independent Retail Community Terms and Conditions

1. Application of Terms and Conditions

1. These terms and conditions (“Terms”) apply to the Independent Retail Community (“Membership”) operated by Sally Pepper Consulting Ltd (“we” or “us”). By applying to be a member of our Community, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice, or course of dealing.

2. These Terms should be read in conjunction with our Website Terms of Use, and Privacy Notice (all of which can be found on our website www.independentretail.community (“site”)).

3. Any content posted or submitted by you to our site or our Facebook Group in the course of your Community membership is subject at all times to the Website Terms of Use.

4. Where you are a corporate entity, “you” as used in these Terms shall be deemed to include your officers and employees and you shall ensure that such officers and employees fully comply with these Terms.

5. The agreement is between us and you, the person or entity registering to be a member (“you”), and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Community membership and shall continue until terminated in accordance with these Terms.

6. If you are purchasing online, the order process will be as follows:

a. add the Community membership to the cart, proceed to the checkout and make payment as directed.

b. we will send you an email acknowledging your order and confirming whether we have accepted your application.

c. if at any stage you have made an error in your order, you may email us at hello@sallypepper.co.uk to correct any errors.

7. If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy and we may change these Terms occasionally.

2. Community Membership

1. There are two Membership levels as follows:

The Independent Retail Community and Rise Retail Club

2. We may at our absolute discretion refuse Community membership to any person or entity and we shall not be obliged to state our reasons for such refusal.

3. Community membership shall continue unless either of us terminates it in accordance with section 6 below. 

4. You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability that arises from any unauthorized use of your account.

5. The online materials of the Community membership are held on third-party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the Community membership but if such content (or any content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

6. You may only communicate with the other members in the Community to make use of the Community membership and may not make unsolicited promotions of your goods or services to such members. 

7. The materials we deliver as part of your Community membership do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances.

3. Payment

1. The total price payable for the Community membership is as set out on the order form. Where there is a minimum term, this shall also be set out on the order form. You may make payment via the methods that are specified on the order form. Where the payments are stated on the order form to be made in instalments or are recurring payments, you agree that we may take these payments automatically without any further consent or notice from you. If you are paying in monthly instalments, payments will be taken on the date of registration and on the same date of subsequent months so for example if registration is on 28 May, the next payment will be taken on 29 June. 

2. Where your order is for a Community membership of a specified number of months, your membership shall expire (and the Contract shall terminate) on the date falling at the end of the specified number of months after the date of payment. If you wish to continue to have access to the materials, you must renew your Community membership in the manner advised on our site or in email communication. 

3. Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to

a. charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of Starling Bank Limited from time to time in force and/or

b. suspend the Community membership until payment is made or the Contract is terminated.

4. The total price payable as set out in the order form is inclusive of Value Added Tax.

5. All payments are non-refundable other than as set out in section 6, points 2 and 3.

4. Our Obligations

1. We warrant to you that the Community membership is of satisfactory quality and reasonably fit for the purpose for which you purchased the membership.

2. Other than as set out in section 4, point 1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on many factors over which we have no control, we do not guarantee any particular results.

3. We will endeavour to ensure that all information that we provide is accurate and up to date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

4. You acknowledge that your personal data will be processed by and on behalf of us. We will process your personal data in accordance with our Privacy Notice which can be viewed at https://www.independentretail.community/privacy-notice

5. Intellectual Property

1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials provided to you by us as part of the Community membership (“Materials”) and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Materials to you or any other person.

2. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the Materials.

3. We grant to you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use all or any of the Materials for the purposes for which the Community membership was provided only.

4. Except as set out in this section, point 3 above, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.

5. You may not without our prior written consent make any audio or visual recordings of any part of our Materials.

6. We may from time to time record any or all or any part of the Materials being delivered during your attendance. You authorise us to use your image and voice in any such recordings (and to make use of such recordings in any way we think fit) without payment, other conditions or need for further consent.

7. You acknowledge that certain information contained in the Materials is already in the public domain.

8. You acknowledge that the ideas and concepts shared by us within the Community membership and the method of running the Community membership are proprietary to us and you shall not take any such ideas, concepts or methods and use them in competition with us or for your own commercial gain.

9. The provisions of this section 5 shall survive termination of the Contract.

6. Term and Termination

1. The Contract shall continue until your membership expires, other than for the Terms that are specifically stated to remain in force which will survive termination of the Contract.

2. After any initial membership term (as stated on the order form) has expired, you may terminate your Community membership by terminating payment renewal. 

3. Where you have set up recurring payments, it is your responsibility to terminate these payments.

4. Notwithstanding the provisions of this paragraph, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:

1. the other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or

2. the other

a. makes a resolution for its winding up, 

b. makes an arrangement or composition with its creditors, 

c. makes an application to a court of competent jurisdiction for protection from its creditors, 

d. is unable to pay its debts,

e. ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party,

f. is declared bankrupt or

g. is convicted of a custodial offence (other than a road traffic offence); or

3. the other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

5. On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).

6. Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract that existed at or before the date of termination.

7. Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

8. Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

9. This section 6 shall survive termination of the Contract.

10. Where the Contract expires, this shall be treated as a termination for the purposes of all paragraphs that refer to “termination”.

7. Liability

1. We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the Contract and/or us providing the Community membership.

2. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Community membership.

3. If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control (including illness or incapacity), we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

4. We may, without any liability to you or any obligation to make a refund, make changes to

a. the Community membership,

b. any of the Materials,

c. the location of venues,

d. the time and date of sessions,

e. trainers, instructors or coaches or

f. the modality of delivery of the membership.

5. Nothing in this section 7 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

6. The provisions of this section 7 shall survive termination of the Contract.

7. You acknowledge and agree that:

1. the Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Community membership (which shall be deemed to have been terminated by mutual consent);

2. in entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Community membership other than as expressly set out in the Contract.

8. General

1. By applying for Community membership you warrant that:

1. You are legally capable of entering into binding contracts; and

2. You are at least 18 years old; and

3. That all information you provide us with is materially true and accurate at all times and not misleading in any way.

2. You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent. We can transfer all or any of our rights and obligations under these Terms at any time.

3. All notices sent by you to us must be sent to Sally Pepper Consulting Ltd at hello@sallypepper.co.uk. We may give notice to you at either the e-mail or postal address you provide to us in writing. Notice will be deemed received and properly served 24 hours after an e-mail is sent or two days after the date of posting of a pre-paid first class, recorded delivery or registered letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the first class, recorded delivery or registered post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

4. If any court (or other competent authority) decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be ‘severed’ from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

5. If we do not insist on performance of your obligations or we delay in exercising any rights or remedies that we have, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

6. We may vary these Terms (other than the price payable by you for the Community membership) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Community membership will be deemed to be your acceptance of any new Terms.

7. You accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

8. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

9. These Terms and any dispute or claim arising out of or in connection with it shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.